Centre Guest Experience Team Member

Hollywood Bowl Group; Dundee; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

50p/hour extra pay

Apprenticeship programmes

Pension plan

Additional holiday days

In-house management training

Free game vouchers

30% staff discount

50% off food when working

Mental health support programme

Long service awards

Charity donation on induction

Healthcare cash plan

Job summary

Hollywood Bowl Group is seeking a Team Member to be at the heart of the customer journey, welcoming guests and delivering great service with energy and enthusiasm. You may help at reception, host parties, or serve food and drinks, contributing to an enjoyable experience for families and friends.

In our fast-paced centres, Team Members are trained across key areas, enabling you to support customers at every stage and potentially work in kitchen areas as required.

Qualifications

• Experience in fast-paced hospitality or service environment.
• Ability to communicate effectively with customers and team members.
• Willingness to learn and adapt to different roles within the centre.

Responsibilities

• Greet and assist customers, providing outstanding service.
• Host parties and serve food and drinks at the bar/diner area.
• Work across different areas of the centre as needed and maintain a positive, energetic attitude.

Skills

Customer service

Teamwork

Flexibility

Communication

Energetic

Job description

Hollywood Bowl Group is seeking a Team Member to be at the heart of the customer journey, welcoming guests and delivering great service with energy and enthusiasm. You may help at reception, host parties, or serve food and drinks, contributing to an enjoyable experience for families and friends.

In our fast-paced centres, Team Members are trained across key areas, enabling you to support customers at every stage and potentially work in kitchen areas as required.