Guest Experience Team Member

Haven; Humberston; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

free access to Haven facilities

Job summary

Haven is seeking a Guest Experience Team Member to greet guests and owners, ensuring they feel welcome and receive everything they need for a memorable stay. You’ll be a key part of delivering personalised, friendly service across our parks and facilities.

Join a team that values guest satisfaction, training is provided, and opportunities for career development through Haven's benefits and perks. A diverse, inclusive workplace welcomes applicants from all backgrounds.

Qualifications

• Experience in customer service roles is beneficial but training is provided.
• Customer focused with a passion for helping guests.

Responsibilities

• Greet guests with a friendly smile at the reception area and create a welcoming atmosphere.
• Listen to questions or concerns and take thoughtful action to assist.
• Collaborate with the team to deliver smooth, high-quality guest experiences.
• Share guest feedback with relevant teams to elevate service.

Skills

Customer service

Reception

Communication

Problem solving

Job description

Position: Guest Experience Team Member Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £12.71 per hour depending on age.

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience.

From cheerful hellos to problem‑solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

Welcome, and thank you for your interest in joining Haven!

We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us.

You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit.

Thanks again for considering a future with our team. We’re glad you’re here!

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities.

With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too.

From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day.

We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture.

If you’re thinking about joining us, we couldn’t be more excited to welcome you.

Here’s to the start of something special at Haven!