Guest Experience Team Member (Bowling & Food)

Hollywood Bowl; Greater London; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Extra 50p/hour paid monthly

Apprenticeship programmes and in-house

Pension plan (optional)

Additional holiday entitlement up to 5

Ongoing training and development

Free game vouchers each month

30% discount off food and drink forYou

50% off food when you are working

Team Member Support Programme (counsel

Long service awards

Charity partner donation on induction

Enhanced maternity/paternity/adoption/

Healthcare cash plan

Job summary

Hollywood Bowl Group is seeking Team Members to be at the heart of the customer journey across our bowling centres. You’ll welcome guests, serve food and drinks, host parties on the lanes, and contribute to an engaging, value-for-money experience with a high-energy, friendly service style.

Team Members are trained across all centre areas, with induction and ongoing development. Shifts include evenings and weekends, and there are opportunities for progression within the company.

Qualifications

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

Responsibilities

• Welcoming customers at reception or serving food & drink
• Host parties on lanes or assist in the bar/diner
• Provide accurate information and excellent service to ensure value-for-money experiences
• Be trained across all key areas of the centre to add value at every stage of the customer journey
• May be required to work in the Kitchen

Job description

Hollywood Bowl Group is seeking Team Members to be at the heart of the customer journey across our bowling centres. You’ll welcome guests, serve food and drinks, host parties on the lanes, and contribute to an engaging, value-for-money experience with a high-energy, friendly service style.

Team Members are trained across all centre areas, with induction and ongoing development. Shifts include evenings and weekends, and there are opportunities for progression within the company.