Guest Experience Team Member: Fast-Paced & Rewarding

Hollywood Bowl Group; Crawley; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Extra 50p/hour

Apprenticeship programmes

Management training programmes

Pension scheme (optional)

Additional holiday (up to 5 days)

Free monthly game vouchers

Discount: 30% off food & drink for you

Team Member support programme

Long service awards

Charity donation on induction

Healthcare cash plan

Career progression opportunities

Job summary

Hollywood Bowl Group is seeking a Team Member to be at the heart of the customer journey. You’ll welcome guests, host parties, and serve food and drinks with high energy and enthusiasm, ensuring a value-for-money experience at every visit.

You'll be trained across centre operations, with opportunities to work in the Kitchen and progress through apprenticeship and in-house programmes. A friendly team and supportive environment helps you grow within the company.

Qualifications

• Excellent customer service and strong interpersonal skills.
• Energetic and able to work in a fast-paced environment.
• Collaborative team player with a positive attitude.
• Flexible availability across evenings, weekends, and holidays.

Responsibilities

• Greet and assist customers at reception or service areas.
• Serve food and drinks at the bar/diner and support lanes.
• Provide friendly, efficient service to ensure value-driven customer experiences.
• Support kitchen or other centres as needed.
• Attend induction and ongoing training to progress within the business.

Skills

Customer service

High energy

Team player

Flexible hours

Basic literacy & numeracy

Job description

Hollywood Bowl Group is seeking a Team Member to be at the heart of the customer journey. You’ll welcome guests, host parties, and serve food and drinks with high energy and enthusiasm, ensuring a value-for-money experience at every visit.

You'll be trained across centre operations, with opportunities to work in the Kitchen and progress through apprenticeship and in-house programmes. A friendly team and supportive environment helps you grow within the company.