Guest Experience Team Member

Haven; Exmouth; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Team dining discount

Haven Holidays discount

Facility access

Brand discounts

Job summary

Haven is seeking a Guest Experience Team Member to welcome guests and owners, ensuring their stay is memorable. You’ll greet arrivals, listen to needs, and help with questions, while working with the team to deliver seamless service. The role focuses on creating a warm, inviting atmosphere and handling guest interactions with care.

The position offers flexible patterns (full/part-time or seasonal) with training provided and opportunities for growth within Haven.

Qualifications

• Experience in customer service or guest-facing roles is beneficial but not essential.
• Strong focus on the guest experience and a friendly, proactive approach.
• Clear communication and a professional, approachable manner.

Responsibilities

• Greet guests and owners warmly on arrival at the reception.
• Listen to questions or concerns and respond with personalised service.
• Collaborate with team members to deliver seamless guest experiences.
• Share guest feedback with relevant teams to improve service.
• Create a welcoming space with a clean and inviting environment.

Skills

Customer service

Reception

Communication

Job description

Position: Guest Experience Team Member

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to£12.71 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.