Experience Team Member

Haven; Berwick-upon-Tweed; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

in-store purchases

Free access to facilities

Savings at national brands and retail

Job summary

Haven is seeking a Guest Experience Team Member in Berwick-upon-Tweed. The role is full-time, part-time or seasonal, with pay up to £12.71 per hour depending on age, and a focus on making every guest and owner stay special.

You’ll greet guests, resolve questions, and support a memorable experience across the park. You’ll work with a team to deliver friendly, responsive service, ensuring a clean and welcoming environment.

Qualifications

• Experience in Customer Service Advisor, Reception Team Member or similar roles is beneficial but not essential; training is provided.
• Customer focused with a passion for working with people.
• Able to listen actively, communicate clearly, and maintain a professional, friendly manner.

Responsibilities

• Greet guests with a friendly smile at reception to create a welcoming first impression.
• Listen to questions or concerns and respond with personalised, effortless action.
• Collaborate with team members to deliver smooth service for guests and owners.

Skills

Customer service

Active listening

Clear communication

Professional demeanor

Job description

Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to£12.71 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clear ly and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks including up to 50% off on-park  dining, 20% discounts on Haven  Holidays and in-store purchases, free access to our  facilities, savings at national brands and  retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.