Guest Experience Team Member

Haven; Tenby; On-site; GBP 1,445,000 - 2,057,000; Full time

Benefits offered by this job

Inclusive environment

Fully funded qualifications

Career development

Dining discounts (on-park)

Job summary

Haven is seeking a Guest Experience Team Member to warmly greet guests and owners, ensuring they feel valued and have everything they need for a memorable stay. You will play a key role in personalizing each interaction and delivering smooth, attentive service across our busy reception.

The role emphasizes active listening, clear communication, and a friendly, professional demeanor, with training provided and opportunities to grow within Haven's hospitality team.

Qualifications

• Experience in customer service or reception roles is beneficial but training is provided.
• Customer-focused with a passion for working with people.
• Ability to listen carefully, communicate clearly, and remain professional and friendly.
• Ability to handle challenges or guest concerns with patience and tact.

Responsibilities

• Greet guests with a friendly smile and positive first impression at reception.
• Listen to questions or concerns and take thoughtful, personalized action.
• Collaborate with team members to deliver seamless service across guest and owner experiences.
• Capture guest and owner feedback and share insights with relevant teams to improve service.
• Create a welcoming, clean, safe environment where guests, owners and visitors feel at home.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Job description

Position: Guest Experience Team Member Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £12.71 per hour depending on age.

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience.

From cheerful hellos to problem‑solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

Welcome, and thank you for your interest in joining Haven!

We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us.

You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit.

Thanks again for considering a future with our team. We’re glad you’re here!

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities.

With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too.

From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day.

We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture.

If you’re thinking about joining us, we couldn’t be more excited to welcome you.

Here’s to the start of something special at Haven!