Experience Team Member

Haven; Lancashire; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts on Haven Holidays and in

free access to facilities

discounts at national brands

Job summary

Haven in Lancashire is seeking a Guest Experience Team Member to warmly welcome guests and owners, ensuring their stay is memorable. You’ll greet guests at reception, listen to questions, and coordinate with the team to deliver seamless service.

Experience in customer service is beneficial but not required; we provide full training. Enjoy exclusive team perks, staff discounts, and opportunities for career development and funded qualifications.

Qualifications

• Customer-focused with a passion for working with people.
• Able to listen actively, communicate clearly, and maintain a friendly professional manner.

Responsibilities

• Greet each guest with a smile and warm welcome at reception.
• Listen to questions or concerns and take thoughtful action to personalise interactions.
• Collaborate with team to deliver seamless service for guests and owners.
• Share guest insights with relevant teams to continually improve service.

Skills

Customer service

Communication

Active listening

Problem solving

Job description

Position: Guest Experience Team MemberType: Full-Time / Part-Time / SeasonalPay Rates: Up to £12.71 per hour depending on ageJoin our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.Key ResponsibilitiesGreet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.RequirementsExperience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.Customer focused with a passion for working with people.Can actively listen, communicate clearly, and maintain a professional, friendly manner.Ability to handle challenges or guest complaints with patience, tact, and efficiency.What We OfferAn inclusive, supportive work environment.Comprehensive training and ongoing support.Career development opportunities, including fully funded qualifications.Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]