Guest Experience Team Member

Haven; Alloway; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Dining discount (up to 50%)

Haven Holidays discount (20%)

Free access to facilities

National brand discounts

Job summary

Haven in Alloway, Scotland, is seeking a Guest Experience Team Member to warmly welcome guests at the reception and ensure their stay is memorable. You’ll listen to questions, resolve issues, and work with colleagues to deliver a seamless guest experience.

The role offers training, opportunities for career development, and inclusive, supportive team culture. Benefits include substantial on-park discounts and facility access.

Qualifications

• Experience in roles such as Customer Service Advisor or Reception Team Member is beneficial but not essential; training provided.
• Must be customer-focused with a passion for helping people.
• Ability to listen, communicate clearly, and maintain a professional, friendly manner.

Responsibilities

• Greet each guest with a friendly smile and enthusiastic welcome at the reception area.
• Listen to questions or concerns and take thoughtful action to personalise interactions.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Share feedback and insights from guests to help elevate service levels.
• Maintain a welcoming, clean, safe, and inviting environment for guests, owners, and visitors.

Skills

Customer focus

Active listening

Clear communication

Professional demeanor

Conflict resolution

Job description

Position: Guest Experience Team MemberType: Full-Time / Part-Time / SeasonalPay Rates: Up to £12.71 per hour depending on ageJoin our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.Requirements- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.- Customer focused with a passion for working with people.- Can actively listen, communicate clearly, and maintain a professional, friendly manner.- Ability to handle challenges or guest complaints with patience, tact, and efficiency.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]