Guest Experience Team Member

Haven Holidays; Driffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts on Haven Holidays and in

free access to facilities

national brand discounts

Job summary

Haven is seeking a Guest Experience Team Member to warmly welcome guests and owners at reception, ensuring they feel valued and well cared for throughout their stay.

You will listen to needs, resolve issues with patience, and collaborate with colleagues to deliver memorable experiences in a friendly, professional environment.

Qualifications

• Experience in customer service is beneficial but not essential; training will be provided.
• Customer-focused with a passion for helping people.
• Active listening, clear communication and a professional, friendly manner.

Responsibilities

• Greet guests with a warm smile at the reception area to create a welcoming first impression.
• Listen to questions or concerns and take thoughtful action to make interactions personalised.
• Collaborate with team members to deliver smooth, seamless service.
• Share guest and owner feedback with relevant teams to improve service.
• Maintain a clean, safe, inviting environment for guests, owners and visitors.

Skills

Customer service

Communication skills

Team player

Problem solving

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Guest Experience Team Member

Type: Full-Time / Permanent

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, andmaintaina professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.