Entertainment Team Manager

Haven Holidays; Filey; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Exclusive team perks

Up to 50% off on-park dining

20% discounts on Haven Holidays

Facility access

Job summary

Haven Holidays is seeking an Entertainment Team Manager to lead multi-venue entertainment operations, live shows, and tours. You will oversee a team of entertainers, coordinate events, and ensure memorable guest experiences across venues.

The role involves evenings and weekends, with a focus on delivering high-quality entertainment and growth opportunities. The position is full-time and permanent, with training and potential for career development, including fully funded qualifications.

Qualifications

• Experience leading teams in entertainment or events.
• Proven ability to plan and coordinate events and productions.
• Strong leadership attributes and ability to work under pressure.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction and welcoming atmosphere.
• Monitor performance and provide coaching and reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations.

Skills

Leadership

Event planning

Team management

Guest experience

Performance coaching

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position:Entertainment Team Manager

Type:Full-Time / Permanent

Bonus:Up to 10% Annual Bonus

Join our One Great Team here at Haven as an Entertainment Team Manager!If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine!

We’relooking for Entertainment Team Managers who are experienced in multi-venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.

As an Entertainment Team Manager,you’llbe at the heart of our entertainment line-up, overseeing organisation,logistics, and daily operations to bring the magic to life!Working with the Head of Activities,you’llmotivate and guide your team to deliver exceptional experiences while continuously raising the bar. This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:Monitorindividual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operationscomply withhealth and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.

Requirements

Whilst we will provide the training and supportrequiredto ensure you are great at what you do, the ideal candidate will…

• Have previously worked within a leadership capacity, within the entertainment industry.
• Have proven ability to plan and co-ordinate events and productions.
• Possessa thorough knowledge and understanding of leadership attributes.
• Have the ability tocope under pressure and to be flexiblein order toadapt to any changes.
• Be able to prioritise and deliver to deadlines.
• Be a high-energy individual with a passion for entertaining.
• Be passionate about delivering an exceptional guest experience.
• Our Entertainment Team Managersare required towork 5 or 6 days per week.
• Hours will include evenings and weekends.
• Successful candidates willbe requiredto provide ‘right to work’ documents to confirm they are 18+ and can legally work in the UK.
• Additionally, successful candidates willbe requiredto undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.