Guest Experience Team Member

Haven; Cleethorpes; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Inclusive environment

Fully funded qualifications

Team perks

Dining discounts

Job summary

Haven is seeking a Guest Experience Team Member in Cleethorpes to warmly welcome guests, assist with questions, and ensure memorable stays at the park. You’ll be part of a friendly team delivering high-quality service at the reception area.

You will need a customer-focused approach and good listening skills while enjoying full training and ongoing support. This is a great entry point with opportunities for progression within Haven.

Qualifications

• Experience in customer-focused roles such as Customer Service Advisor or Reception Team Member is beneficial but training is provided.
• Strong communication and a friendly, professional approach with guests and colleagues.
• Able to stay patient and courteous when handling queries or complaints.

Responsibilities

• Greet guests with a warm, welcoming welcome at the reception area.
• Listen carefully to questions or concerns and take thoughtful action to personalise service.
• Collaborate with team members to deliver smooth, seamless guest experiences.
• Actively listen to guest and owner feedback and share insights with relevant teams.
• Maintain a clean, safe, inviting reception area for guests and visitors.

Skills

Customer service

Reception

Guest relations

Active listening

Job description

Guest Experience Team Member# Breath of Fresh Air## Guest Experience Team MemberApply: Cleethorpes Beach Holiday Centre, Cleethorpes, Lincolnshire DN35 0PW: Part time: Posted 22 Days Ago: End Date: October 4, 2026 (14 days left to apply): JR105539**Position:** Guest Experience Team Member **Type:** Full-Time / Part-Time / Seasonal **Pay Rates:** Up to £12.71 per hour depending on age Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable. **Key Responsibilities** - Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression. - Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless. - Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience. - Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service. - Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home. **Requirements** - Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. - Customer focused with a passion for working with people. - Can actively listen, communicate clearly, and maintain a professional, friendly manner. - Ability to handle challenges or guest complaints with patience, tact, and efficiency. **What We Offer** - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! **How to Apply** We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]