Guest Experience Team Member

Haven; Ayr; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays & in‑s

Facility access and retailer perks

Job summary

Haven at Craig Tara Holiday Park in Ayr is seeking a Guest Experience Team Member to welcome guests, assist owners, and ensure memorable stays. You’ll greet arrivals with enthusiasm, listen to needs, and work with colleagues to deliver smooth service across the reception and facilities.

The role offers diverse shifts (full-time/part-time/seasonal), training provided, and opportunities for training and perks within Haven Holidays’ network.

Qualifications

• Experience in guest relations or customer service is beneficial, but training is provided.
• Customer focused with a passion for helping people.
• Able to listen actively, communicate clearly, and maintain a friendly, professional manner.
• Ability to handle guest complaints with patience, tact and efficiency.

Responsibilities

• Greet guests with a warm, genuine welcome at the reception area.
• Listen to questions or concerns and take thoughtful, personalised action.
• Collaborate with the team to deliver smooth, seamless service.
• Share guest insights with relevant teams to raise service levels.
• Create a welcoming, clean, safe environment for guests and visitors.

Skills

Customer focus

Active listening

Clear communication

Professional demeanour

Problem solving

Job description

## Guest Experience Team MemberApply: Craig Tara Holiday Park, Dunure Road, Ayr KA7 4LB: Part time: Posted 30+ Days Ago: End Date: September 22, 2026 (2 days left to apply): JR105446**Position:** Guest Experience Team Member **Type:** Full-Time / Part-Time / Seasonal **Pay Rates:** Up to £12.71 per hour depending on age Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable. **Key Responsibilities** - Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression. - Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless. - Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience. - Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service. - Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home. **Requirements** - Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. - Customer focused with a passion for working with people. - Can actively listen, communicate clearly, and maintain a professional, friendly manner. - Ability to handle challenges or guest complaints with patience, tact, and efficiency. **What We Offer** - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! **How to Apply** We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]