Guest Experience Team Leader

JR United Kingdom; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Experience Team Leader to enhance the guest journey at a prestigious site in London. This role involves leading a dedicated team to deliver exceptional service, managing front-of-house operations, and innovating concierge services in a high-profile environment.

Qualifications

• Proven leadership in hospitality or guest services.
• Experience in high-end corporate or luxury environments is a plus.

Responsibilities

• Leading and inspiring the Guest Experience team.
• Managing reception and visitor hosting.
• Driving innovation in guest services.

Skills

Leadership

Communication

Organisational skills

Attention to detail

Service excellence

Job description

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? We're Hiring: Guest Experience Team Leader | up to £45,000 ?

Are you a natural leader with a passion for hospitality and exceptional service? Our client is looking for a Guest Experience Team Leader to oversee and elevate the guest journey at their prestigious client site.

In this high-profile role, you’ll lead a dedicated team of Guest Experience Hosts, ensuring every visitor receives a seamless, five-star welcome. From managing front-of-house operations to innovating concierge services, you’ll be at the heart of creating memorable experiences in a world-class environment.

What You’ll Be Doing:

• Leading and inspiring the Guest Experience team to deliver best-in-class service
• Managing reception, client lounge, and visitor hosting with impeccable standards
• Coordinating meeting room bookings and hospitality with precision
• Supporting internal events and collaborating with business services teams
• Driving innovation in guest services and developing a VIP concierge offering
• Overseeing team performance, training, and rota management

What We’re Looking For:

• Proven leadership in hospitality, front-of-house, or guest services
• A confident, polished communicator with a proactive mindset
• Strong organisational skills and attention to detail
• A passion for people, service excellence, and continuous improvement
• Experience in Legal/ high-end corporate or luxury environments is a plus.

Why Join Them? Our client prides themselves on delivering bespoke hospitality services that make a difference. You’ll be part of a supportive, one-team culture where your contribution is valued, and your development is encouraged.