Guest Experience Team Lead – Sports Bar

Social Pub And Kitchen - Stonegate Group; Epsom; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

MiXR App discount

VIP event access

Hotel discounts

Flexible working

Gym discounts

Dental insurance

Stream wage access

Development programmes

Award-winning development programmes

Job summary

The Faraday, part of Stonegate Group, is looking for a Team Leader to inspire and guide the team in delivering a fantastic guest experience. You’ll coach the team, support management, and ensure standards and compliance across all operations.

Join a lively venue where beer, sports, and social experiences drive daily activity, with flexible working and development opportunities. You’ll play a key role in maintaining a welcoming atmosphere for all guests.

Qualifications

• Experience in hospitality leadership or supervisory roles.
• Strong customer service mindset and guest engagement skills.
• Ability to maintain standards and comply with regulatory requirements.

Responsibilities

• Lead and coach the venue team to deliver excellent guest service.
• Support the management team to implement the venue vision.
• Ensure standards, safety, and compliance are maintained.
• Create a welcoming atmosphere for guests and ensure repeat visits.

Skills

Team leadership

Coaching

Guest experience focus

Compliance awareness

Job description

The Faraday, part of Stonegate Group, is looking for a Team Leader to inspire and guide the team in delivering a fantastic guest experience. You’ll coach the team, support management, and ensure standards and compliance across all operations.

Join a lively venue where beer, sports, and social experiences drive daily activity, with flexible working and development opportunities. You’ll play a key role in maintaining a welcoming atmosphere for all guests.