Guest Experience Support Specialist

Parkdean Resorts UK Limited; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday discounts up to 50%

Friends & family discounts 25%

Park activities discounts 30%

Job summary

Parkdean Resorts UK Limited is seeking a customer-focused team member to deliver outstanding service across multiple channels. You will support both internal and external customers, contributing to a positive customer journey and park-wide collaboration.

Join a dynamic team within the UK’s largest holiday park operator, with opportunities to develop skills and progress within the business. The role emphasizes data accuracy, proactive problem solving, and a friendly, professional approach.

Qualifications

• Excellent customer service across multiple channels (verbal and written).
• Strong time management and prioritisation abilities.
• Confident in using systems and Microsoft Office tools.

Responsibilities

• Provide exceptional customer service in responding to day-to-day communications from customers and internal teams.
• Collaborate with holiday service teams to uphold service standards and best practices.
• Input accurate data to generate insightful management information and identify trends.
• Manage tasks across channels to improve customer experience and add value.
• Demonstrate a proactive, flexible attitude to meet targets in a changing environment.
• Maintain a friendly, professional manner for internal and external customers.

Skills

Customer service

Multichannel communication

Time management

MS Office

Tools

CRM software

Microsoft Office

Job description

Parkdean Resorts UK Limited is seeking a customer-focused team member to deliver outstanding service across multiple channels. You will support both internal and external customers, contributing to a positive customer journey and park-wide collaboration.

Join a dynamic team within the UK’s largest holiday park operator, with opportunities to develop skills and progress within the business. The role emphasizes data accuracy, proactive problem solving, and a friendly, professional approach.