Guest Experience Supervisor — Service & Team Leader

Benugo Limited; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee

WSH pension scheme enrollment

Up to 33 days annual leave

Enhanced family-friendly leave

Employee discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo Limited seeks a dedicated operations team member in Edinburgh, United Kingdom, to enhance guest experiences and support service operations. Responsibilities include addressing guest complaints, maintaining cleanliness and safety standards, and fostering a respectful team environment. The role offers opportunities for development with perks like up to 33 days of annual leave and a meal on shift. Candidates should have a passion for hospitality and demonstrate effective leadership skills.

Qualifications

• Experience in hands-on operational roles in a hospitality environment.
• Ability to calmly resolve guest complaints.
• Engagement in training and development opportunities.

Responsibilities

• Support daily operations during service.
• Ensure great guest experience and upselling.
• Maintain health and safety records and cleanliness.

Skills

Guest experience management

Product knowledge in food and beverage

Conflict resolution

Team leadership

Job description

Benugo Limited seeks a dedicated operations team member in Edinburgh, United Kingdom, to enhance guest experiences and support service operations. Responsibilities include addressing guest complaints, maintaining cleanliness and safety standards, and fostering a respectful team environment. The role offers opportunities for development with perks like up to 33 days of annual leave and a meal on shift. Candidates should have a passion for hospitality and demonstrate effective leadership skills.