Edinburgh Tearoom Operations Manager

Benugo Limited; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

Benugo Limited in Edinburgh seeks an experienced manager to lead a large team in a high-volume service setting. The role involves ensuring high customer service standards, managing staffing and resources, and working within budgets. Candidates must have proven managerial experience in hospitality, be flexible with work hours, and reside within a commutable distance from Edinburgh Castle. This is an exciting opportunity for an individual with strong leadership skills and a passion for delivering excellent service.

Qualifications

• Proven managerial experience in a similar high-volume hospitality or visitor attraction setting.
• Demonstrated experience managing large teams effectively.
• Flexible with working days and hours, including weekends and holidays.
• Lives within a commutable distance of Edinburgh Castle.

Responsibilities

• Lead, motivate and manage a large team in a high-volume service setting.
• Ensure consistently high standards of customer service.
• Manage rotas, staffing levels and resources effectively to meet business needs.
• Work within agreed budgets, controlling costs and maximising efficiency.
• Monitor and deliver against KPIs to drive performance.
• Maintain positive rapport with both customers and team members.
• Ensure the operation complies with company policies, health & safety, and food standards.

Skills

Team management

Customer service

Cost control

KPI monitoring

Job description

Benugo Limited in Edinburgh seeks an experienced manager to lead a large team in a high-volume service setting. The role involves ensuring high customer service standards, managing staffing and resources, and working within budgets. Candidates must have proven managerial experience in hospitality, be flexible with work hours, and reside within a commutable distance from Edinburgh Castle. This is an exciting opportunity for an individual with strong leadership skills and a passion for delivering excellent service.