Guest Experience Supervisor — Front Desk & Duty Manager

Woodlands Event Centre- Reception; Wyboston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Christmas Day off

Boxing Day off

Team member parties

Apprenticeships available

Discount on food, drinks, bedrooms

Referral scheme

Free meal while at work

Perkbox access

Christmas lunch and party

Job summary

Wyboston Lakes in the United Kingdom seeks a Reception Supervisor to lead the Venue Host Team, delivering friendly, professional service. You will handle enquiries, manage reservations, and ensure guest satisfaction across a 7-day rota, including evenings and weekends.

You’ll work under the Front of House Manager to uphold standards and participate in training for you and new team members, with opportunities to act as Duty Manager when needed.

Qualifications

• Hands-on customer service orientation.
• Strong communication with guests and colleagues.
• Support Front of House Manager to sustain guest satisfaction.
• Participate in on- and off-the-job training.
• Supervise front-of-house operations and enforce standards.
• Responsive to quick thinking in a fast-paced environment.
• Organize tasks and meet deadlines.
• Able to act as Duty Manager when required.
• Available across a 7-day rota including evenings and weekends.

Responsibilities

• Lead and support the Venue Host Team.
• Handle enquiries and complaints; manage reservations.
• Ensure high guest satisfaction and service standards.
• Act as Duty Manager during shifts when required.
• Coordinate staff across front-of-house operations.

Skills

Customer service

Communication skills

Team leadership

Training

Duty management

Problem solving

Organization

Flexibility

7-day rota

Job description

Wyboston Lakes in the United Kingdom seeks a Reception Supervisor to lead the Venue Host Team, delivering friendly, professional service. You will handle enquiries, manage reservations, and ensure guest satisfaction across a 7-day rota, including evenings and weekends.

You’ll work under the Front of House Manager to uphold standards and participate in training for you and new team members, with opportunities to act as Duty Manager when needed.