Guest Experience Lead — Front Office Excellence

Burlington Hotel; Oban; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Discounted hotel stays

Personal development

Competitive salaries

Job summary

Bespoke Hotels is seeking a Front Office Manager to lead guest services at one of our properties in the United Kingdom. You will drive exceptional service, cost awareness, and local knowledge while promoting Be-Attitude values and career development opportunities.

This role offers competitive salaries, development paths, and discounted hotel stays for you, family and friends as part of Bespoke’s commitment to a supportive team culture.

Qualifications

• At least 1 year of experience in a similar role.

Responsibilities

• Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
• Ensure all staff are fully aware of the booking procedures to maximise the sale and revenue in the hotel.
• Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request.
• Ensure the front desk is kept presentable and manned at all times.
• Demonstrating a working knowledge of all services and facilities of the hotel and the local area.
• You and your team will be responsible for maximising room revenues in line with the Company standards.

Skills

Customer service

Cost control

Local knowledge

Legislation compliance

Learning & development

Job description

Bespoke Hotels is seeking a Front Office Manager to lead guest services at one of our properties in the United Kingdom. You will drive exceptional service, cost awareness, and local knowledge while promoting Be-Attitude values and career development opportunities.

This role offers competitive salaries, development paths, and discounted hotel stays for you, family and friends as part of Bespoke’s commitment to a supportive team culture.