Leisure Club Operations & Guest Experience Manager

Delta Hotels By Marriott Newcastle; England; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels By Marriott Newcastle is seeking a proactive Leisure Club Supervisor to oversee daily operations of our on-site leisure facilities. You will manage reception staff, coordinate bookings, handle guest inquiries, and ensure safety and hygiene standards are met.

Experience in a leisure or fitness environment is desirable; training is provided. We offer free meals on duty, a uniform, Marriott discounts, pension, employee support, and clear opportunities for career progression within

Qualifications

• Minimum 1 year of related work experience in a customer service role.
• Supervisory experience preferred.
• No license or certification required.

Responsibilities

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance and support to ensure high standards of customer service.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all areas of the leisure club.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service

Team supervision

Safety awareness

Education

High school diploma or GED equivalent

Job description

Delta Hotels By Marriott Newcastle is seeking a proactive Leisure Club Supervisor to oversee daily operations of our on-site leisure facilities. You will manage reception staff, coordinate bookings, handle guest inquiries, and ensure safety and hygiene standards are met.

Experience in a leisure or fitness environment is desirable; training is provided. We offer free meals on duty, a uniform, Marriott discounts, pension, employee support, and clear opportunities for career progression within