Guest Experience Specialist — VIP Service & Growth

Exclusive Collection; Blacknest; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality company in the United Kingdom is seeking a Guest Services Assistant to enhance and deliver exceptional guest experiences. Responsibilities include providing personalized service, supporting the reception and concierge teams, and handling guest complaints. Ideal candidates should demonstrate strong communication skills, immaculate presentation, and the ability to work under pressure. This role offers competitive pay above the Real Living Wage and various benefits, including discounts at exclusive properties and opportunities for training and development.

Benefits

Competitive salary and benefits

30 days holiday

50% Discount on food and beverage

Free meals on duty

Free gym access

Recognition and rewards scheme

Qualifications

• Immaculate presentation and grooming necessary.
• Strong communication skills essential for guest interaction.
• Ability to multi-task effectively under pressure.

Responsibilities

• Provide seamless guest experiences and personalized service.
• Support reception and concierge teams with guest engagement.
• Handle and oversee complaints to maintain guest satisfaction.

Skills

Strong communication skills

Ability to work under pressure

Immaculate presentation

Confidence and initiative

Computer literacy

Professional telephone manner

Job description

A hospitality company in the United Kingdom is seeking a Guest Services Assistant to enhance and deliver exceptional guest experiences. Responsibilities include providing personalized service, supporting the reception and concierge teams, and handling guest complaints. Ideal candidates should demonstrate strong communication skills, immaculate presentation, and the ability to work under pressure. This role offers competitive pay above the Real Living Wage and various benefits, including discounts at exclusive properties and opportunities for training and development.