Guest Experience Specialist - Part Time

Jones Lang LaSalle Incorporated; Oxford; On-site; GBP 12,000 - 18,000; Part time

Job summary

Jones Lang LaSalle Incorporated in the United Kingdom is seeking a Part Time Receptionist (Tuesday, Wednesday and Thursday) to deliver exceptional Customer Service at a corporate site. You will greet visitors, manage bookings, assist Facilities team and support daily operations.

The role requires strong communication, a professional appearance and the ability to operate IT systems. You will be the frontline link for guests and staff, ensuring security procedures and a smooth, courteous

Responsibilities

• Provide exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management , events management and administration tasks etc.
• Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
• Efficient guest registration and host notification with the ability to remember guest names and faces.
• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
• Take responsibility for managing key tasks at reception and reservation.
• Prepare and distribute weekly/monthly reports.
• Administer the bookings for meeting rooms and inductions.
• Complete regular meeting room checks and building walkthroughs - report all issues to Facilities team.
• To be competent and confident in the use of a range of relevant IT systems.
• To undertake general team administration duties for the Facilities Management operation as directed.
• Ensure the reception desk is kept immaculate and tidy at all times.
• To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
• Respond appropriately to customer queries and escalates as appropriate.
• Contribution to and use of the Customer Service team noticeboard at all times.
• Back fill for Facilities coordinator when required to support contract requirement.

Job description

Jones Lang LaSalle Incorporated in the United Kingdom is seeking a Part Time Receptionist (Tuesday, Wednesday and Thursday) to deliver exceptional Customer Service at a corporate site. You will greet visitors, manage bookings, assist Facilities team and support daily operations.

The role requires strong communication, a professional appearance and the ability to operate IT systems. You will be the frontline link for guests and staff, ensuring security procedures and a smooth, courteous