Evening Front Desk & Visitor Experience Lead

Jones Lang LaSalle Incorporated; East Midlands; Vor Ort; GBP 18.000 - 21.000; Teilzeit

Zusammenfassung

Jones Lang LaSalle (JLL) in Derby seeks a highly motivated Corporate Receptionist for evening operations. You will serve as the main contact for visitors, manage the front-of-house experience, and support facilities teams to ensure a smooth transition from day to evening operations.

The role emphasizes exceptional customer service, security awareness, and professional presentation, with responsibilities across reception, mail, meeting rooms, and admin tasks.

Qualifikationen

• Previous Front of House or Reception experience within corporate or luxury hotel environments.
• Passionate about exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisation.
• Ability to work independently with minimal direction.
• Professional appearance and discretion.
• Reliable and punctual with flexible, proactive approach.
• Comfortable performing security checks and handling emergencies.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Understanding of Health & Safety practices.
• Experience with visitor management or booking systems (desirable).
• Basic facilities coordination knowledge (desirable).

Aufgaben

• Provide exceptional levels of customer service, welcoming guests.
• Act as meet and greet for late visitors, clients, and employees.
• Record visitors and issue security passes to external guests and contractors.
• Answer and direct incoming calls professionally and efficiently.
• Handle enquiries, requests, and concerns in a timely manner.
• Process incoming and outgoing mail and courier items.
• Maintain a neat reception area with immaculate presentation standards.
• Manage anyone working in the building outside core hours to ensure safety.
• Conduct security sweeps of the building before lock-up.
• Support Emergency Evacuation procedures and lead evacuations if required.
• Check meeting rooms at end of day and prepare for next day bookings.
• Prepare client meeting packs and materials.
• Update meeting room booking systems and maintain logs.

Kenntnisse

Customer service

Communication

Interpersonal skills

Attention to detail

Organization

Independent work

Professional presentation

Security awareness

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Jobbeschreibung

Jones Lang LaSalle (JLL) in Derby seeks a highly motivated Corporate Receptionist for evening operations. You will serve as the main contact for visitors, manage the front-of-house experience, and support facilities teams to ensure a smooth transition from day to evening operations.

The role emphasizes exceptional customer service, security awareness, and professional presentation, with responsibilities across reception, mail, meeting rooms, and admin tasks.