Front Desk & Visitor Experience Ambassador

Jones Lang LaSalle Incorporated; Swansea; On-site; GBP 18,000 - 23,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Corporate Receptionist (Workplace Experience Ambassador) for our Swansea on-site team. You will manage front-of-house activities, greet visitors, handle sign-in and meeting logistics, and support event spaces to ensure a professional, welcoming environment.

The role requires hospitality or reception experience, excellent people skills, and fluency in English. You will work with security, janitorial teams, and various stakeholders to deliver

Qualifications

• Experience in reception, concierge or related field.
• Previous catering or hospitality experience is desirable.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Previous experience of working within a high profile corporate environment.
• Fluency in English and local language.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Be an excellent team player with the want to go above and beyond for each other.

Responsibilities

• Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience.
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries.
• Receive, direct and relay telephone, email and other queries via front of house.
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately.
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail.
• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured.

Skills

Reception experience

Hospitality experience

People skills

Customer service

Attention to detail

Team player

English fluency

Front of house systems

Tools

MS Office

Outlook

SharePoint

Job description

Jones Lang LaSalle Incorporated is seeking a Corporate Receptionist (Workplace Experience Ambassador) for our Swansea on-site team. You will manage front-of-house activities, greet visitors, handle sign-in and meeting logistics, and support event spaces to ensure a professional, welcoming environment.

The role requires hospitality or reception experience, excellent people skills, and fluency in English. You will work with security, janitorial teams, and various stakeholders to deliver