Guest Experience Specialist — Luxury Concierge

The Luxury Collection; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

The Luxury Collection in London is seeking a Guest Experience Expert to enhance guest stays with proactive service and personalized attention. You will be responsible for guiding guests through their visit, addressing requests, and ensuring memorable moments from arrival to departure.

In this non-management, on-site role, you will embody professional appearance and hospitality excellence, moving around the property to anticipate needs and uphold brand standards.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Deliver guest experiences spanning check-in to check-out and beyond, ensuring seamless service.
• Assist guests with requests, provide local insights, and uphold Marriott standards of hospitality.

Education

High school diploma or GED

Job description

The Luxury Collection in London is seeking a Guest Experience Expert to enhance guest stays with proactive service and personalized attention. You will be responsible for guiding guests through their visit, addressing requests, and ensuring memorable moments from arrival to departure.

In this non-management, on-site role, you will embody professional appearance and hospitality excellence, moving around the property to anticipate needs and uphold brand standards.