Five-Star Hotel Receptionist - Guest Experience Expert

Red Carnation Hotels Ltd.; United Kingdom; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Learning opportunities

Refer-a-friend bonus

Parental leave

Staff discounts

Volunteer days

Employee events

Job summary

Summer Lodge Country House in Dorset is seeking a qualified Receptionist to join our family on a full-time basis. The ideal candidate will have hotel receptionist experience, excellent communication skills, and a keen eye for detail to deliver personalised guest service.

Reporting to the Rooms Division Manager, this role sits at the heart of our five-star hospitality offering. Key duties include guest check-in/out, handling requests, maintaining accurate guest accounts, and ensuring the

Qualifications

• Previous hotel receptionist experience.
• Strong communication skills, both verbal and written.
• Excellent attention to detail and organisational abilities.
• Passion for hospitality and delivering outstanding guest experiences.
• Ability to manage multiple tasks while maintaining high service standards.

Responsibilities

• Checking in and out guests while delivering outstanding service.
• Managing requests and creating memorable experiences.
• Compiling guests' accounts and handling administrative duties; keeping reception tidy.
• Addressing guest concerns calmly, escalating to management when needed.

Skills

Receptionist experience

Communication skills

Attention to detail

Hospitality

Multitasking

Job description

Summer Lodge Country House in Dorset is seeking a qualified Receptionist to join our family on a full-time basis. The ideal candidate will have hotel receptionist experience, excellent communication skills, and a keen eye for detail to deliver personalised guest service.

Reporting to the Rooms Division Manager, this role sits at the heart of our five-star hospitality offering. Key duties include guest check-in/out, handling requests, maintaining accurate guest accounts, and ensuring the