Guest Experience Specialist - Hospitality Team

Greeneking; Harlow; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on Greene King Inns & hotels

Apprenticeship training opportunities

Pension contribution

Employee assistance program

Descripción de la vacante

Greene King is seeking friendly Hotel Staff to deliver memorable experiences from check-in to drinks recommendations. You will greet guests, handle inquiries, and ensure a safe, clean front-of-house while maintaining high service standards.

The role emphasizes eye for detail, teamwork, and consistent English communication to meet allergen controls and safety requirements. Join a well-known hospitality group offering career growth and employee benefits.

Formación

• Willingness to learn and expand your skills.
• Eye for detail to ensure standards (e.g., pouring pints correctly).
• Passion for great service and warm welcomes for every customer.
• Positive can-do attitude and strong teamwork.
• Sufficient spoken and written English for safety and allergen controls.

Responsabilidades

• Provide customers with a heartfelt and memorable experience.
• Meet and greet guests and check them into their hotel room on arrival.
• Answer telephone enquiries and handle customer complaints to ensure a pleasant stay.
• Keep the front of house safe, legal, and clean, addressing issues quickly and safely.

Conocimientos

Detail oriented

Customer service

English proficiency

Team player

Willingness to learn

Descripción del empleo

Greene King is seeking friendly Hotel Staff to deliver memorable experiences from check-in to drinks recommendations. You will greet guests, handle inquiries, and ensure a safe, clean front-of-house while maintaining high service standards.

The role emphasizes eye for detail, teamwork, and consistent English communication to meet allergen controls and safety requirements. Join a well-known hospitality group offering career growth and employee benefits.