Guest Experience & Front Desk Associate

Greene King; Ware; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development & training

Apprenticeship provider

33% discount on brands

15% discount for family and friends

Free employee assistance program

Enhanced parental policies

Menopause Friendly Employer

50% discount at Greene King Inns &

Refer a friend bonus up to £1,500

Wagestream

Retail discounts 30% off at Superdrug

Discounts with Three Mobile

Job summary

Greene King is seeking Hotel Staff to welcome guests, check them in, and ensure a memorable stay across our Chef & Brewer pubs. You’ll pour perfect pints, help with enquiries, and maintain a safe, clean front of house.

Training and development opportunities are available across our well-known brands. Join us at Chef & Brewer, part of Greene King, where a warm, home-away-from-home atmosphere awaits guests at country-style pubs nationwide.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Job description

Greene King is seeking Hotel Staff to welcome guests, check them in, and ensure a memorable stay across our Chef & Brewer pubs. You’ll pour perfect pints, help with enquiries, and maintain a safe, clean front of house.

Training and development opportunities are available across our well-known brands. Join us at Chef & Brewer, part of Greene King, where a warm, home-away-from-home atmosphere awaits guests at country-style pubs nationwide.