Front Desk Guest Experience Specialist

Greene King; South Cheriton; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension contribution

Discounts on Greene King brands

Wagestream – access your wage before/?

Refer a friend bonus up to £1,500

Retail discounts – up to 30%

Job summary

Greene King seeks a friendly Hotel Receptionist to welcome guests, check them in, and handle phone inquiries with warmth. You’ll join a supportive team, ensuring a safe, clean front of house and smooth guest experience during 07:00–15:00 or 15:00–21:00 shifts.

Ideal candidates will be keen to learn, detail-oriented, with a passion for service and strong English communication. South Cheriton location, on-site role with opportunities to grow.

Qualifications

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• 3 shifts a week either 07:00 - 15:00 or 15:00 - 21:00

Skills

Willingness to learn

Attention to detail

Hospitality mindset

Team player

English proficiency

Job description

Greene King seeks a friendly Hotel Receptionist to welcome guests, check them in, and handle phone inquiries with warmth. You’ll join a supportive team, ensuring a safe, clean front of house and smooth guest experience during 07:00–15:00 or 15:00–21:00 shifts.

Ideal candidates will be keen to learn, detail-oriented, with a passion for service and strong English communication. South Cheriton location, on-site role with opportunities to grow.