Guest Experience Host | Front Desk & Bar Service

Greene King; Alderley Edge; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33% discount on all brands for you and

15% discount for loved ones on brands

Free employee assistance programme

50% discount at Greene King Inns and a

Refer a friend scheme up to £1,500

Wagestream – access wages before pay

Retail discounts (Superdrug, Three)

Job summary

Greene King is seeking Hotel Staff to help create memorable guest experiences at our Chef & Brewer venues in the United Kingdom. You will assist with guest check-in, smartly handle front-of-house tasks, and respond to telephone queries while ensuring a clean and welcoming environment.

You will join a friendly, inclusive team with opportunities to grow across our well-known brands. A competitive salary and generous staff benefits are provided.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Meet and greet customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with quickly and safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Check-in hospitality

Telephone inquiries

Front of house safety

Job description

Greene King is seeking Hotel Staff to help create memorable guest experiences at our Chef & Brewer venues in the United Kingdom. You will assist with guest check-in, smartly handle front-of-house tasks, and respond to telephone queries while ensuring a clean and welcoming environment.

You will join a friendly, inclusive team with opportunities to grow across our well-known brands. A competitive salary and generous staff benefits are provided.