Guest Experience Specialist – Hospitality & Events

Holiday Inn Derby Nottingham; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel in the UK is seeking a passionate Guest Service Assistant to provide exceptional service across various guest-facing areas. The role involves supporting tasks from check in/out to food service and maintaining cleanliness. Ideal candidates should possess strong communication skills and a proactive attitude. Opportunities for career development and discounts on hotel stays are offered. The position provides a supportive environment where making guests feel welcome is a priority.

Benefits

Discounts on hotel stays

Free use of gyms and leisure facilities

Career development opportunities

Qualifications

• Genuine passion for people and hospitality.
• Experience in hospitality is great, but not essential.
• Ability to work as part of a team.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service.
• Maintain cleanliness and presentation across all guest areas.

Skills

Strong communication skills

Proactive approach

Comfortable using technology

Tools

MS Office

Job description

A leading hotel in the UK is seeking a passionate Guest Service Assistant to provide exceptional service across various guest-facing areas. The role involves supporting tasks from check in/out to food service and maintaining cleanliness. Ideal candidates should possess strong communication skills and a proactive attitude. Opportunities for career development and discounts on hotel stays are offered. The position provides a supportive environment where making guests feel welcome is a priority.