Front Office - Team Member (12-month Fixed Term)

Splendid Hospitality Group; York and North Yorkshire; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

EAP

Hotel discounts

F&B discounts

Life assurance

Pension auto-enrolment

Earned wage access

Learning & development

Résumé du poste

Splendid Hospitality Group is seeking a Front Office Team Member for The Grand - York on a 12-month fixed-term contract. The role involves greeting guests, checking in, answering queries, and sharing local recommendations, all delivered with warmth and efficiency.

The position is based on-site at The Grand - York, offering a competitive hourly rate of £13.15. The application deadline is 15 November 2026, with a supportive team environment and opportunities to deliver memorable hospitality

Responsabilités

• Welcome guests with warmth and professionalism at check-in and throughout their stay.
• Handle guest requests, enquiries and bookings with courteous, efficient service.
• Provide local knowledge and recommendations to enhance guest experiences.
• Collaborate with team to ensure smooth front desk operations and smooth handovers.

Description du poste

Front Office - Team Member (12-month Fixed Term)

Application Deadline: 15 November 2026

Department: Front Office

Employment Type: Fixed Term Contract

Location: The Grand - York

Compensation: £13.15 / hour

Description

Imagine being the first smile a guest sees after a long journey, the reassuring voice that helps them feel at home, and the person who turns a good stay into a memorable one.

As a Front Office Team Member, you'll be at the heart of the guest experience, creating a warm welcome from the moment guests arrive. Whether you're checking guests in, answering questions, sharing local recommendations or helping to resolve a query, you'll deliver service that is friendly, efficient and genuinely memorable.

No two days are the same. Every shift brings new faces, new stories and new opportunities to make a positive difference. One moment you'll be helping a guest celebrate a special occasion, the next you'll be supporting a colleague or solving a problem to ensure someone's stay runs smoothly.

We're looking for someone who enjoys meeting new people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality. In return, you'll be part of a supportive team where every interaction matters and where you play an important role in creating experiences that guests remember long after they've checked out. Please note that this vacancy is offered on a 12-month fixed-term basis.

What You Will Do In This Splendid Role:

As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing:

• Using your approachable personality to build great connections with guests.
• Demonstrating your confidence in handling check-ins, bookings and guest requests.
• You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
• You will be part of a great team, always happy to help wherever needed.

What Makes You Splendid:

We live by our values – and we’d love you to bring them to life every day:

• Open - You’re friendly and welcoming, helping guests feel right at home.
• Nimble – You adapt quickly, handling whatever the day brings with ease.
• Brilliant - You take pride in the little touches that make a big difference.
• Honest - You’re reliable and trustworthy, building confidence through your actions.

Show up with your spark and care for others, and we’ll provide the tools for you to thrive

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.