Guest Experience Specialist - Front of House (FOH)

The Selsey Arms; West Dean; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Selsey Arms in West Dean is seeking a friendly Front of House team member to provide outstanding service and ensure a positive guest experience. You will greet customers, take orders, handle payments, and work with a small team in a fast-paced environment.

weekend availability is required, with shifts spanning part-time to full-time hours. Prior hospitality exposure is helpful; full training is provided, and an employee discount applies to staff.

Qualifications

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Communication skills

Attention to detail

Multitasking

Customer-centric

Problem-solving

Job description

The Selsey Arms in West Dean is seeking a friendly Front of House team member to provide outstanding service and ensure a positive guest experience. You will greet customers, take orders, handle payments, and work with a small team in a fast-paced environment.

weekend availability is required, with shifts spanning part-time to full-time hours. Prior hospitality exposure is helpful; full training is provided, and an employee discount applies to staff.