Guest Service Assistant front office and food & beverage (casual hours)

Interstate Europe Hotels & Resorts; England; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hotel discounts

Staff training & development

Stream pay as earned

Employee assistance programme

Uncapped incentives

Flexible working opportunities

Gym access

Career and lifestyle breaks

Free staff parking

Descripción de la vacante

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant for front office and food & beverage with casual hours. You will greet guests, assist with check-in/check-out, handle inquiries and bookings, and help deliver a warm, 5-star guest experience across the hotel.

You will work closely with colleagues across departments to maintain a smooth operation, use basic IT tools, and uphold brand standards in a fast-paced environment.

Formación

• Communication skills: interact with guests, colleagues and stakeholders daily.
• Organisational skills: manage guest reservations, check-in/out, and front desk operations.
• Attention to detail: ensure all guest information and bookings are accurate.
• Technical skills: basic computer skills (MS Office, email, internet); familiarity with Opera or Fidelio is an advantage.

Responsabilidades

• Greet guests and assist with check-in/check-out, inquiries and complaints.
• Book reservations and provide information about local attractions.
• Maintain a clean, organised workspace and support colleagues across departments.
• Remain calm and professional in high-pressure situations to ensure a positive guest experience.

Descripción del empleo

Guest Service Assistant front office and food & beverage (casual hours)

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’