Guest Experience Host - Flexible, Fast-Paced Reception

Accor; Portsmouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

Accor's Ibis Budget Portsmouth is seeking a friendly and motivated front desk team member to manage guest registration, check-in/out, and information services in a fast-paced environment.

Experience in reception is welcomed but not essential; strong communication and multitasking skills are valued. This on-site role offers opportunities for development within the Accor Heartist culture.

Qualifications

• Customer service experience and a courteous, professional demeanour.
• Strong multitasking abilities and the ability to prioritise tasks effectively.
• Excellent communication skills, both verbal and written, with a can-do attitude.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly and courteously throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally and transfer as needed.
• Follow security procedures to protect guest confidentiality and safety.
• Manage reservations accurately and efficiently.
• Maximise sales opportunities through proactive guest interactions.
• Keep documentation of guest messages and internal communications up to date.
• Update guest and hotel accounts with all charges.
• Assist Food & Beverage departments when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Elevate guest concerns to the Manager on Duty when necessary.
• Strive for total customer satisfaction through proactive service.

Skills

Customer Service

Multitasking

Excellent communication

Teamwork

Under pressure & patience

Administration

Computer skills

Job description

Accor's Ibis Budget Portsmouth is seeking a friendly and motivated front desk team member to manage guest registration, check-in/out, and information services in a fast-paced environment.

Experience in reception is welcomed but not essential; strong communication and multitasking skills are valued. This on-site role offers opportunities for development within the Accor Heartist culture.