Guest Experience Host - Front Desk & F&B

edyn Limited; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Job summary

edyn Limited in Edinburgh is seeking a Front of House Assistant to join our on-property hotel team. You will be the first contact for guests, delivering a welcoming and efficient experience throughout their stay.

This role covers reception, guest experience, and F&B service across breakfast, bar, restaurant, and coffee bar, with opportunities to showcase local knowledge, hospitality flair, and a collaborative team attitude.

Qualifications

• Previous hotel reception experience.
• Experience in food and beverage service is desirable.
• Familiarity with PMS and POS systems is advantageous.

Responsibilities

• Welcome guests with warmth, authenticity, and a personalised approach
• Complete check-in and check-out efficiently using the hotel’s PMS
• Assist with reservations, room allocation, and guest requests
• Provide local knowledge, recommendations, and curated lifestyle tips
• Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go
• Prepare and serve coffees, drinks, and light food to brand standards
• Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences
• Maintain cleanliness, setup, and replenishment of F&B areas
• Assist with orders, inventory checks, and receiving deliveries
• Follow food safety, allergens, and hygiene procedures
• Work flexibly across multiple areas depending on business needs
• Support events, activations, and lifestyle programming
• Ensure public areas remain clean, inviting, and on-brand
• Maintain a positive, supportive, and inclusive team environment
• Follow all hotel policies, safety procedures, and brand standards
• Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

edyn Limited in Edinburgh is seeking a Front of House Assistant to join our on-property hotel team. You will be the first contact for guests, delivering a welcoming and efficient experience throughout their stay.

This role covers reception, guest experience, and F&B service across breakfast, bar, restaurant, and coffee bar, with opportunities to showcase local knowledge, hospitality flair, and a collaborative team attitude.