Guest Service Ambassador | Flexible Hours & Perks

RBH; Maidenhead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave for your birthday

Maternity/adoption & shared parental 


Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend (£250) scheme

Flexible working arrangements

Wagestream – access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Job summary

RBH Hospitality Management is looking for a friendly Guest Service Assistant to welcome guests, manage bookings, and assist with check-ins and check-outs at our Maidenhead hotel. You will work with housekeeping and maintenance, handle guest enquiries, process payments, and ensure every detail is accurate for a smooth, memorable stay.

We value energy, strong communication, and a can-do team spirit in a fast-paced hospitality environment.

Qualifications

• Welcoming personality who loves connecting with people.
• Strong communication skills and teamwork.
• Sharp attention to detail in guest needs and reservations.
• A problem-solver with a positive attitude.
• Team spirit and adaptability in a fast-paced environment.

Responsibilities

• Be the friendly face that welcomes guests from check-in to check-out.
• Handle check-ins and check-outs and assist guests throughout their stay.
• Be the go-to person for questions about local attractions and directions.
• Process bookings and payments accurately for a hassle-free stay.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Maintain a sharp, inviting front desk environment and professional vibe.
• Manage calls, emails, and reservations with efficiency.
• Go the extra mile for special requests to enhance stays.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem solving

Team spirit

High energy

Adaptability

Job description

RBH Hospitality Management is looking for a friendly Guest Service Assistant to welcome guests, manage bookings, and assist with check-ins and check-outs at our Maidenhead hotel. You will work with housekeeping and maintenance, handle guest enquiries, process payments, and ensure every detail is accurate for a smooth, memorable stay.

We value energy, strong communication, and a can-do team spirit in a fast-paced hospitality environment.