Guest Experience Specialist — Flexible Hotel Operations

LGH Hotels Management Limited; Liverpool; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

24/7 support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

Liverpool Inn Sure Hotel Collection by Best Western is seeking a flexible, multi‑skilled team member to support various hotel operations across Reception, Conference & Events, Restaurant & Bar and Housekeeping.

You’ll be part of a dynamic team, delivering warm, memorable service while maintaining high standards in guest areas and operations. DBS checks apply during the application process, with employee discounts and a range of wellbeing benefits available.

Qualifications

• Hospitality across hotel operations is preferred.
• Comfortable working across multiple departments and tasks.
• Good interpersonal skills and guest‑focused attitude.

Responsibilities

• Supporting multiple hotel departments as required, responding confidently to changing business needs
• Delivering friendly, professional and attentive service to guests at every touchpoint
• Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards
• Being visible, approachable and engaged, helping guests feel welcomed, supported and valued
• Working collaboratively with colleagues across the hotel to ensure smooth operations
• Taking pride in high standards, attention to detail and a job well done
• Playing your part in creating a positive, well‑organised and guest‑focused environment
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Job description

Liverpool Inn Sure Hotel Collection by Best Western is seeking a flexible, multi‑skilled team member to support various hotel operations across Reception, Conference & Events, Restaurant & Bar and Housekeeping.

You’ll be part of a dynamic team, delivering warm, memorable service while maintaining high standards in guest areas and operations. DBS checks apply during the application process, with employee discounts and a range of wellbeing benefits available.