Hotel Operations & Guest Service Specialist

LGH Hotels Management Ltd; Liverpool; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Employee discounts across Best Western

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

24/7 support line

Free meals on duty

Free parking

Job summary

Liverpool Inn, part of the Sure Hotel Collection by Best Western, is seeking a flexible, multi-skilled team member to support the full hotel operation across Reception, Conference & Events, Restaurant & Bar and Housekeeping. You’ll deliver warm, memorable service, contribute to high standards, and adapt to changing business needs in a fast-paced environment.

Successful applicants will join a collaborative team and be part of LGH Hotels Management’s growing UK portfolio.

Qualifications

• Friendly, proactive customer service across hotel departments.
• Comfortable working across Reception, Conference & Events, Restaurant & Bar and Housekeeping.
• Able to adapt to changing business needs and guest requests.

Responsibilities

• Supporting multiple hotel departments as required, responding confidently to changing business needs.
• Delivering friendly, professional and attentive service to guests at every touchpoint.
• Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards.
• Being visible, approachable and engaged, helping guests feel welcomed, supported and valued.
• Working collaboratively with colleagues across the hotel to ensure smooth operations.
• Taking pride in high standards, attention to detail and a job well done.
• Playing your part in creating a positive, well‑organised and guest‑focused environment.

Skills

Customer service

Team player

Adaptability

Communication

Job description

Liverpool Inn, part of the Sure Hotel Collection by Best Western, is seeking a flexible, multi-skilled team member to support the full hotel operation across Reception, Conference & Events, Restaurant & Bar and Housekeeping. You’ll deliver warm, memorable service, contribute to high standards, and adapt to changing business needs in a fast-paced environment.

Successful applicants will join a collaborative team and be part of LGH Hotels Management’s growing UK portfolio.