Hotel Operations & Guest Service Specialist

LGH Hotels Management Ltd

Liverpool

On-site

GBP 22,000 - 32,000

Full time

6 days ago
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Benefits offered by this job

Employee discounts across Best Western
Shopping discounts
Eye care
Free legal & money advice
Counseling sessions
24/7 support line
Free meals on duty
Free parking

Job summary

Liverpool Inn, part of the Sure Hotel Collection by Best Western, is seeking a flexible, multi-skilled team member to support the full hotel operation across Reception, Conference & Events, Restaurant & Bar and Housekeeping. You’ll deliver warm, memorable service, contribute to high standards, and adapt to changing business needs in a fast-paced environment.

Successful applicants will join a collaborative team and be part of LGH Hotels Management’s growing UK portfolio.

Qualifications

  • Friendly, proactive customer service across hotel departments.
  • Comfortable working across Reception, Conference & Events, Restaurant & Bar and Housekeeping.
  • Able to adapt to changing business needs and guest requests.

Responsibilities

  • Supporting multiple hotel departments as required, responding confidently to changing business needs.
  • Delivering friendly, professional and attentive service to guests at every touchpoint.
  • Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards.
  • Being visible, approachable and engaged, helping guests feel welcomed, supported and valued.
  • Working collaboratively with colleagues across the hotel to ensure smooth operations.
  • Taking pride in high standards, attention to detail and a job well done.
  • Playing your part in creating a positive, well‑organised and guest‑focused environment.

Skills

Customer service
Team player
Adaptability
Communication

Job description

Liverpool Inn, part of the Sure Hotel Collection by Best Western, is seeking a flexible, multi-skilled team member to support the full hotel operation across Reception, Conference & Events, Restaurant & Bar and Housekeeping. You’ll deliver warm, memorable service, contribute to high standards, and adapt to changing business needs in a fast-paced environment.

Successful applicants will join a collaborative team and be part of LGH Hotels Management’s growing UK portfolio.

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