Hospitality Service Manager

LGH Hotels Management Limited; Liverpool; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Free meals on duty

Free parking

Eye care

Cycle to work

Job summary

Liverpool Inn Sure Hotel Collection by Best Western is seeking a Hospitality Service Manager to lead day-to-day hotel operations, in partnership with the General Manager, ensuring guest experiences meet the brand’s high standards.

This hands-on role spans all departments, focusing on team engagement, training and delivering consistent, guest-focused service across the property in the Knowledge Quarter, Liverpool.

Responsibilities

• Supporting the General Manager in overseeing all hotel operations
• Working hands-on across departments to ensure smooth, efficient and guest-focused service delivery
• Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
• Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
• Taking ownership of team engagement, training and ongoing development
• Leading by example to uphold high standards across all areas of the property
• Helping to create a positive, well-organised culture where guests and colleagues feel valued
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Job description

Liverpool Inn Sure Hotel Collection by Best Western

An excellent opportunity to join a great team and lead from the front.

The Opportunity

Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day‑to‑day hotel operation and ensuring consistently high standards across the business.

This is a truly hands‑on role, offering the opportunity to work across all operational departments, applying your knowledge, building experience and gaining a deep, well‑rounded understanding of how the hotel functions as a whole. You’ll help create an environment where teams feel supported, confident and motivated to deliver exceptional guest experiences every day.

What You’ll Be Responsible For

• Supporting the General Manager in overseeing all hotel operations
• Working hands‑on across departments to ensure smooth, efficient and guest‑focused service delivery
• Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
• Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
• Taking ownership of team engagement, training and ongoing development
• Leading by example to uphold high standards across all areas of the property
• Helping to create a positive, well‑organised culture where guests and colleagues feel valued
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is an excellent opportunity for someone who:

• Is an established Head of Department ready to take their first step into a broader management role
• Enjoys being hands‑on and visible, leading from the front rather than behind the scenes
• Is a natural people‑person who gains satisfaction from helping others grow and succeed
• Thrives in environments where learning, variety and development are encouraged
• Wants exposure to all areas of hotel operations to build confidence and capability
• Is motivated by responsibility, trust and the chance to make a real impact
• Understands that great leadership starts with connection, clarity and care

If you’re passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.

Hotel

Liverpool Inn is located in the Konwledge Quarter of Liverpool City Centre. The hotel has 81 bedrooms, built over 5 original Georgian houses.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.