Hospitality Service Expert- Casual

LGH Hotels Management Ltd; Liverpool; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Employee discounts across Best Western

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

24/7 support line

Free meals on duty

Free parking

Job summary

Liverpool Inn, part of the Sure Hotel Collection by Best Western, is seeking a flexible, multi-skilled team member to support the full hotel operation across Reception, Conference & Events, Restaurant & Bar and Housekeeping. You’ll deliver warm, memorable service, contribute to high standards, and adapt to changing business needs in a fast-paced environment.

Successful applicants will join a collaborative team and be part of LGH Hotels Management’s growing UK portfolio.

Qualifications

• Friendly, proactive customer service across hotel departments.
• Comfortable working across Reception, Conference & Events, Restaurant & Bar and Housekeeping.
• Able to adapt to changing business needs and guest requests.

Responsibilities

• Supporting multiple hotel departments as required, responding confidently to changing business needs.
• Delivering friendly, professional and attentive service to guests at every touchpoint.
• Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards.
• Being visible, approachable and engaged, helping guests feel welcomed, supported and valued.
• Working collaboratively with colleagues across the hotel to ensure smooth operations.
• Taking pride in high standards, attention to detail and a job well done.
• Playing your part in creating a positive, well‑organised and guest‑focused environment.

Skills

Customer service

Team player

Adaptability

Communication

Job description

Liverpool Inn Sure Hotel Collection by Best Western

The Opportunity

This is a truly flexible, multi‑skilled position working across the full hotel operation, adapting to the needs of the business and supporting teams wherever great service is needed most. Successful applicants will be subject to a DBS check as part of the application process. You’ll work across areas such as Reception, Conference & Events, Restaurant & Bar and Housekeeping, taking pride in personally ensuring that every guest receives a warm, memorable and seamless experience. No two days will be the same — and that’s exactly what makes this role so rewarding.

What You’ll Be Responsible For

• Supporting multiple hotel departments as required, responding confidently to changing business needs
• Delivering friendly, professional and attentive service to guests at every touchpoint
• Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards
• Being visible, approachable and engaged, helping guests feel welcomed, supported and valued
• Working collaboratively with colleagues across the hotel to ensure smooth operations
• Taking pride in high standards, attention to detail and a job well done
• Playing your part in creating a positive, well‑organised and guest‑focused environment

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Enjoys variety and feels energised by working across different areas of a hotel
• Loves hospitality and takes genuine pride in delivering outstanding service
• Is adaptable, positive and comfortable switching between tasks and departments
• Thrives in a team environment and enjoys helping others succeed
• Understands that great guest experiences come from consistency, care and attention to detail
• Feels motivated by being trusted, relied upon and making a visible difference every day

If hospitality is in your blood and you enjoy working in a fast‑paced, people‑focused environment where no two days are the same, this role offers flexibility, purpose and the chance to be part of something you can truly be proud of.

Hotel

Liverpool Inn

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.