Guest Experience Specialist - Customer Care

McDonald's United Kingdom; Swindon; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald's United Kingdom is seeking a Customer Care associate in Swindon to help deliver a welcoming guest experience. You’ll be the face of the restaurant, contributing to hospitality, cleanliness, and friendly service across shifts, including mornings and afternoons.

Training is provided, and a positive, team-driven approach is essential. Ideal candidates are friendly, proactive, and eager to learn, with strong communication skills and a genuine desire to help customers.

Qualifications

• No experience required; full training provided.
• Strong communication and hospitality skills.
• Positive, team-focused attitude and willingness to learn.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers visits to make them memorable.
• Navigate and manage customer areas seeking engagement opportunities.
• Strive to go that extra mile to make people feel welcomed.
• Create a warm and welcoming atmosphere, supporting restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow all workplace safety, hygiene and operating procedures.
• Treat customers and colleagues with courtesy and respect; work as a supportive team member.

Skills

Communication

Hospitality

Teamwork

Customer service

Job description

McDonald's United Kingdom is seeking a Customer Care associate in Swindon to help deliver a welcoming guest experience. You’ll be the face of the restaurant, contributing to hospitality, cleanliness, and friendly service across shifts, including mornings and afternoons.

Training is provided, and a positive, team-driven approach is essential. Ideal candidates are friendly, proactive, and eager to learn, with strong communication skills and a genuine desire to help customers.