Guest Experience Specialist

McDonald's United Kingdom; Colleygate; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free meals on your break

Employee discounts

Career development

Job summary

McDonald's United Kingdom is seeking a Customer Care team member to be the welcoming face of the restaurant. You will maintain cleanliness, greet customers with a smile, and support guests with queries to ensure a positive visit.

No experience is required as full training will be given. Shifts across weekdays and weekends include early mornings, afternoons and evenings, with a friendly, team-focused environment.

Qualifications

• No experience is required; full training will be provided.
• Strong communication and customer-service mindset are essential.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers’ visits to make them memorable.
• Navigate and engage with customers to seek engagement opportunities and troubleshoot issues.
• Go the extra mile to ensure customers feel welcome.
• Create a warm, welcoming atmosphere and support restaurant events.
• Follow training and company guidelines to complete tasks.
• Adhere to safety, hygiene, and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Communication skills

Hospitality

Job description

McDonald's United Kingdom is seeking a Customer Care team member to be the welcoming face of the restaurant. You will maintain cleanliness, greet customers with a smile, and support guests with queries to ensure a positive visit.

No experience is required as full training will be given. Shifts across weekdays and weekends include early mornings, afternoons and evenings, with a friendly, team-focused environment.