Guest Experience & Hospitality Specialist

McDonald's United Kingdom; Spott; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald's United Kingdom is seeking a Customer Care teammate to be the face of our restaurant, delivering warm hospitality and friendly service in a fast-paced environment. You will help keep spaces clean, assist guests with queries, and support a welcoming, inclusive atmosphere across Weekdays and Weekends, with Early Mornings, Afternoons and Evenings shifts.

Full training provided; no prior experience required.

Qualifications

• No experience required; full training provided.
• Availability to work shifts across Weekdays and Weekends.
• Customer-facing role with a commitment to a welcoming environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers visits to make them memorable.
• Engage with customers and seek engagement opportunities while addressing queries.
• Go that extra mile to make people feel welcomed.
• Create a warm and welcoming atmosphere supporting restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow all safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Friendly and helpful

Communication skills

Hospitality

Teamwork

Eager to learn

Positive attitude

Job description

McDonald's United Kingdom is seeking a Customer Care teammate to be the face of our restaurant, delivering warm hospitality and friendly service in a fast-paced environment. You will help keep spaces clean, assist guests with queries, and support a welcoming, inclusive atmosphere across Weekdays and Weekends, with Early Mornings, Afternoons and Evenings shifts.

Full training provided; no prior experience required.