Guest Experience Specialist — Hospitality & Care

McDonald's; Northern Ireland; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s United Kingdom is seeking a friendly Customer Care team member to help deliver a great hospitality experience. You will be the face of the restaurant, ensuring clean spaces, welcoming service, and supportive teamwork.

No prior experience is required as full training will be provided, and you must be 18+ with full flexibility across early mornings, days, and evenings. Join us for a rewarding role in a fast-paced environment.

Qualifications

• No prior experience required; full training provided.
• Customer-facing role requiring enthusiasm and reliability.
• 18+ and available to work across weekdays and weekends.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers’ visits to make them memorable.
• Navigate and manage customer areas, seeking engagement opportunities and troubleshooting issues.
• Strive to go that extra mile to make people feel welcomed.
• Create a warm and welcoming atmosphere, supporting restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow all workplace safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Friendly

Welcoming

Communication skills

Hospitality

Teamwork

Learning mindset

Job description

McDonald’s United Kingdom is seeking a friendly Customer Care team member to help deliver a great hospitality experience. You will be the face of the restaurant, ensuring clean spaces, welcoming service, and supportive teamwork.

No prior experience is required as full training will be provided, and you must be 18+ with full flexibility across early mornings, days, and evenings. Join us for a rewarding role in a fast-paced environment.