Guest Experience Specialist

McDonald's; Mountsorrel; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Skills for life

Employee assistance programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on break

Career development

Job summary

McDonald’s is hiring a Customer Care team member at our restaurant to be the face of our service, delivering friendly hospitality and keeping spaces tidy so guests feel welcome on every visit.

No prior experience is required as full training will be provided, with shifts available across weekdays and weekends, including mornings, afternoons and evenings to fit your schedule and help you grow in customer service.

Qualifications

• No experience is required; full training will be provided.

Responsibilities

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers' visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment

Skills

Friendly demeanour

Communication skills

Hospitality

Teamwork

Job description

McDonald’s is hiring a Customer Care team member at our restaurant to be the face of our service, delivering friendly hospitality and keeping spaces tidy so guests feel welcome on every visit.

No prior experience is required as full training will be provided, with shifts available across weekdays and weekends, including mornings, afternoons and evenings to fit your schedule and help you grow in customer service.