Guest Experience & Hospitality Associate — Flexible Shifts

McDonald's; Melksham; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is hiring for a Customer Care role where you will be the face of the restaurant, delivering friendly, welcoming service and maintaining clean spaces. You’ll help customers, assist with queries, and contribute to a positive, inclusive environment across Weekdays and Weekends, Early Mornings, Afternoons & Evenings.

No experience is required as full training will be provided; a cheerful, customer-first attitude and teamwork are essential for success.

Qualifications

• No experience is necessary as full training will be given!
• Friendly, welcoming and helpful attitude with a genuine desire to make others feel valued.
• Strong communication and hospitality skills with a genuine smile.

Responsibilities

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment

Skills

Hospitality

Communication

Teamwork

Customer service

Job description

McDonald’s is hiring for a Customer Care role where you will be the face of the restaurant, delivering friendly, welcoming service and maintaining clean spaces. You’ll help customers, assist with queries, and contribute to a positive, inclusive environment across Weekdays and Weekends, Early Mornings, Afternoons & Evenings.

No experience is required as full training will be provided; a cheerful, customer-first attitude and teamwork are essential for success.