Guest Experience Specialist

McDonald's; West of England; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on break

Career development

Job summary

McDonald’s is looking for Customer Care staff who will be the face of our restaurant, delivering a welcoming and clean environment with friendly service. You will engage with customers, maintain standards, and support events while following brand guidelines and safety procedures.

No prior experience is required as full training is provided; a positive attitude and willingness to learn are valued in a fast-paced team setting.

Qualifications

• No experience is required as full training will be given.
• Strong communication and hospitality skills are desirable.
• Able to work across weekdays and weekends.
• Eager to learn and contribute as part of a team.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers to make visits memorable.
• Welcome customers with a friendly, helpful attitude.
• Support restaurant events and maintain a warm atmosphere.
• Follow training and company guidelines on safety and operations.
• Treat customers and colleagues with courtesy and respect.

Skills

Hospitality

Customer service

Communication

Teamwork

Positive attitude

Job description

McDonald’s is looking for Customer Care staff who will be the face of our restaurant, delivering a welcoming and clean environment with friendly service. You will engage with customers, maintain standards, and support events while following brand guidelines and safety procedures.

No prior experience is required as full training is provided; a positive attitude and willingness to learn are valued in a fast-paced team setting.