Guest Experience Associate - Flexible Shifts & Growth

McDonald's; Milnrow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on break

Exclusive discounts

Flexible working hours

Overnight shift pay

Employee recognition & rewards

Career development opportunities

Job summary

McDonald's is seeking a Customer Care team member to be the face of the restaurant, delivering a great guest experience from greeting to resolution. You will help maintain cleanliness, engage with customers, and support queries while upholding brand standards.

No prior experience is required as full training will be provided, with shifts across weekdays and weekends, including early mornings, afternoons and evenings.

Qualifications

• Naturally friendly, welcoming and helpful, with a genuine desire to make others feel valued.
• Strong communication and hospitality skills with a genuine smile.
• Able to thrive in a dynamic environment and maintain a positive, engaged approach.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers visits to make them memorable.
• Navigate and manage customer areas, seeking engagement opportunities and troubleshooting issues.
• Strive to go the extra mile to make people feel welcomed.
• Create a warm and welcoming atmosphere, supporting restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow all workplace safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.

Skills

Friendly & customer-focused

Communication skills

Hospitality mindset

Team player

Job description

McDonald's is seeking a Customer Care team member to be the face of the restaurant, delivering a great guest experience from greeting to resolution. You will help maintain cleanliness, engage with customers, and support queries while upholding brand standards.

No prior experience is required as full training will be provided, with shifts across weekdays and weekends, including early mornings, afternoons and evenings.